How Can We Help?
Is there a cancellation fee?
Generally speaking, there is no cancellation fee and you are free to cancel at any time.
However, if you have registered a new Domain Name as part of your hosting, and you cancel within the first 6 months, a fee of AUD $55 (incl. GST) may be charged depending on when the service is cancelled and how long the service was active for.
This fee is to cover the costs of the domain name registration which is normally amortised over the period of 1 year.
Please also note there is a 30 day notice period required for cancellation so we can arrange for transfer or back up of website hosting as required.